If you reject an enquiry we’ll automatically match the enquiry with the next best professionals who are also matched to their criteria.
If you choose to actively reject the enquiry, rather than let it expire, we can match the client to the right professional quicker, giving the client a better experience.
Any positive actions (accepting/rejecting enquiries) will have a beneficial impact. Any expired enquiries will negatively impact your rating. You may notice that accepting an enquiry results in a slightly higher response rating than when you reject it. This is intended to give consumers a clearer idea of which professionals are accepting more enquiries at the moment.
Rejecting an enquiry will still boost your response rating, but by a smaller amount – as the consumer will need to wait longer before their enquiry is accepted.
For more information on the Response Rating, and how it works, click here.