There are two different types of enquiries - 'Match' and 'Pool'.
A consumer can choose to be matched with the most suitable professional for them. By filling in their key criteria, Unbiased then matches them to an adviser whose preferences most closely match the enquiry’s. This is a ‘Match enquiry’.
For more information on how Match enquiries work, click here.
A professional might fail to respond to, or choose to reject, an enquiry within the timeframe (24 hours or 48 over a weekend). In this instance, the enquiry will appear in the Unbiased Pool.
Professionals are then able to search through the Unbiased Pool to choose the enquiries they want. This feature is available exclusively to professionals on the Plus plan.
If you want more information on the Unbiased Pool, click here.