We only offer refunds in the following circumstances and subject to our verification. If you believe yourself to be eligible for a refund please submit a refund request with supporting documentation to [email protected]. Any enquiry token refund requests must be made within 10 business days of accepting the enquiry.
Duplicate enquiry – If you can provide proof you have already received exactly the same enquiry from the consumer.
Enquiry with invalid phone or email address – Please submit your refund with exact description of how it was invalid (message from the phone company or unobtainable tone) or proof of the hard bounce email. On verification of this a refund may be provided.
Enquiry from an existing client – If you can provide proof of records demonstrating your existing relationship with the customer.
Non genuine enquiry – Please submit your refund enquiry with an explanation of why you believe the enquiry to be non-genuine. On verification of this a refund may be provided.
Debt advice – Please submit your refund with a screen shot or attached copy of the initial enquiry.